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Our Guarantee on Canvas Artworks

Ensuring that our customers are 100% satisfied is of the utmost importance to Black Crow Contemporary Art.

If you are in any way dissatisfied with the products you have received, we will happily organise an exchange for you, so long as the products are returned to us within 7 (seven) days of you receiving them, undamaged and in original packaging.

Postage will be the responsibility of the returning party. If there is something about the product you are unhappy with, please let us know, so we can try to improve our services.

 

In the case of purchase of a physical product from this website which satisfies one or more of the following cases we will gladly arrange a refund or exchange of the product:

  • The product proves faulty within 7 days of receiving the product and/or date of invoice
  • The product does not match its description as provided when sold
  • The product received is not the product ordered
  • The product has been damaged in transit

Please contact us immediately if any of the above occurs to arrange a return. Products returned without prior notice will be rejected.

Please ensure that returned products are safely packed in their original packaging. We will not be held liable for damage to products incurred during return shipping.

Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation